Shipping policy

Where do we ship?

We currently ship to the following countries:

- United States

we are unable to ship certain products to any other countries, We’re working hard to open up shipping to the rest of the world. In the meantime, you can explore freight forwarder options from the US such as www.myus.com

How long does it take?

Shipping times vary but here’s how long it typically takes to receive Eterna orders:

United States:

Free Shipping: 1-3 business days
FedEx Standard Overnight: next business day by 8pm, if the order was placed before 3pm EST/noon PST Mon-Fri

How much does it cost?

US shipping

We offer free shipping to US addresses.

Can I track my order?

You can track your shipments of Timeline products by logging into your account. Once logged in, go to the Shipments section and click "Track" on the right-hand side. Alternatively, you can contact our team at hello@tryeterna.com or call us on +1 888-403-6059

Can I change my shipping address?

One-time purchase

Once your order has been placed, we can't make any changes to it. If you made a mistake, contact our Customer Care team at hello@tryeterna.com or call us on +1 888-403-6059

Subscription

If you have a subscription with us, write to us at hello@tryeterna.com or call us on +1 888-403-6059 with the order number and the new shipping address.

What if I didn’t receive my package?

If your package has not arrived as planned, please contact our Customer Care team at hello@tryeterna.com or call us on +1 888-403-6059