Refund policy

Title to products passes from LXRY LABS to you upon shipment from an LXRY LABS facility. For information on order processing and shipping, please see our Shipping FAQ. Please be aware that our shipping times are only estimates and are subject to change.

Returns will only be accepted for a product that was damaged or defective at the time you received it. If you desire to return any product or service that you ordered, you must do so at your own expense. Refunds will only be issued for eligible returns received by LXRY LABS within 30 days of the applicable order date. No refunds will be issued for a partially used product or a product that appears to be handled or tampered with.

If the product appears damaged or defective, do not use it. Please take a photo of the product and send it to: hello@tryeterna.com along with your order information.